NIA Citizen’s Charter
Certificate of Compliance
Pursuant to Republic Act No. 11032: An Act Promoting Ease of Doing Business and Efficient Delivery of Government Services, amending for the purpose Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007, and for Other Purposes
Frontline Services
In pursuit of our commitment and with a heart dedicated to public service, the National Irrigation Administration (NIA) upholds the principles of efficiency, effectiveness, and sustainability in delivering irrigation services, always with the highest regard for the satisfaction of our Filipino farmers. Inspired by the NIA Quality Management Policy and energized by the theme “NIA Gear Up”, we don’t just meet expectations—we rise above them. Every drop of water we channel and every system we improve is a step toward a future where our nation thrives.
With this, we present the NIA Citizen’s Charter Manual 2024 Edition, which showcases our re-engineered frontline services in compliance with Republic Act (RA) No. 11032, also known as the Ease of Doing Business and Efficient Delivery of Government Services Act. This law amends RA No. 9485, or the Anti-Red Tape Act of 2007, with the goal of streamlining government services, eliminating corrupt practices, and cutting bureaucratic red tape.
Aligned with President Ferdinand R. Marcos Jr.’s call for unity and cooperation toward national development, NIA launched the #bayaNIAn initiative. Inspired by the spirit of bayanihan—a Filipino tradition of communal unity and cooperation, often depicted as neighbors helping one another in times of need—this movement brings together NIA officials, employees, national and local government agencies, farmer-irrigators, and the general public. United in purpose, we strive for a more sustainable agricultural sector that benefits all, in pursuit of a Bagong Pilipinas.
This administration has laid out clear plans and programs through strategic policies on Irrigation Infrastructure Development, Irrigators Association (IA) Capacity Building, promotion of Climate Smart Irrigators Association Farming System, enhanced Management and Governance, Monitoring and Evaluation, Capacity Building of the Human Resources, and strengthened Strategic Communication and Advocacy. Furthermore, it underscores the importance of efficient financial management and client satisfaction mechanisms to ensure the fast, timely, and effective delivery of services.
The NIA Citizen’s Charter Manual outlines our simplified yet improved processes, complete with the corresponding turnaround times and designated responsible offices and personnel.
May this endeavor strengthen the government’s thrust for good governance—ensuring that NIA’s streamlined processes and programs remain accessible to all relevant stakeholders as we work toward a more transparent, accountable, and service-oriented irrigation sector.
With the NIA Citizen’s Charter Manual 2024 Edition, we take another step toward a future where irrigation services are not merely a government function, but a shared endeavor—one that uplifts communities, fosters growth, and irrigates Bagong Pilipinas. Together, let us continue to gear up for excellence in service, innovation, and nation-building.